Terms & Conditions of Participation

Ticket Rules, Refunds, and Complaints

  1. 1. Introductory Provisions

    1. 1.1 These Terms and Conditions (the Terms) govern participation in the AfrOstrava Festival (the Festival).
    2. 1.2 The Festival is organized by West Merge s.r.o. Company ID (IČO): 18034934, with its registered office at Čeladná 409, 739 12 Čeladná, Czech Republic, entered in the Commercial Register maintained by the Regional Court in Ostrava (Krajský soud v Ostravě), Section C, 91758/KSOS (the Organizer).
    3. 1.3 By purchasing a ticket, receiving accreditation, or entering the Festival venue, each visitor confirms that they have read, understood, and agreed to these Terms, which become binding upon entry.
    4. 1.4 These Terms apply to all persons present in the Festival area, including ticket holders, invited guests, artists, vendors, media representatives, technical staff, and contractors, unless a separate written agreement provides otherwise.

  2. 2. Festival Area and Entry Conditions

    1. 2.1 The Festival takes place within a clearly designated venue (the Festival Area). Entry is permitted only during official opening hours and only with a valid ticket, wristband, accreditation, or other authorization issued by the Organizer.
    2. 2.2 Tickets may be issued in printed or electronic form. Each ticket is valid for one person only.
    3. 2.3 Upon entry, visitors may receive an identification wristband or access credential. This must be worn visibly at all times. Removal, damage, or transfer of the wristband invalidates the right to enter or remain in the Festival Area.
    4. 2.4 The Organizer and its authorized staff are entitled to verify tickets and access credentials at any time. Visitors unable to prove authorization may be denied entry or removed without compensation.
    5. 2.5 Entry may be refused to persons who are visibly intoxicated, under the influence of narcotic substances, or whose behavior poses a risk to safety, health, or property.

  3. 3. Tickets and Prices

    1. 3.1 Ticket types, prices, and conditions are published exclusively through official AfrOstrava sales channels.
    2. 3.2 Tickets are non-refundable and non-exchangeable unless expressly stated otherwise in these Terms or required by applicable law.
    3. 3.3 Commercial resale of tickets without prior written consent of the Organizer is prohibited.
    4. 3.4 The Organizer is not responsible for tickets purchased outside official sales channels.

  4. 4. Refunds, Cancellations, and Program Changes

    1. 4.1 Tickets are generally non-refundable.
    2. A refund may be granted only if:
      • the Festival is fully cancelled without a replacement date, or
      • a refund obligation arises under applicable Czech or European Union law.
    3. 4.3 Changes to the Festival program, schedule, venue layout, or artist lineup do not constitute grounds for a refund.
    4. 4.4 In cases of force majeure, including but not limited to extreme weather conditions, natural disasters, epidemics or pandemics, acts of public authorities, changes in applicable law, security threats, strikes, technical failures not attributable to the Organizer, or any other circumstances beyond the reasonable control of the Organizer, the Organizer reserves the right to modify the Festival program, change the venue layout, interrupt, postpone, relocate, or cancel the Festival in whole or in part. In such circumstances, the Organizer shall not be liable for any indirect or consequential damages, nor for any additional costs incurred by visitors, including but not limited to travel expenses, accommodation costs, loss of income, or other related expenditures. Unless otherwise required by applicable law, such circumstances shall not entitle visitors to compensation beyond the refund conditions expressly stated in these Terms and Conditions.

  5. 5. Visitor Conduct

    1. 5.1 Visitors must behave respectfully and must not endanger the safety, health, or property of others.
    2. Visitors are required to follow:
      • these Terms and Conditions
      • instructions of the Organizer’s staff and security personnel
      • instructions of police, emergency, and rescue services
    3. 5.3 Visitors participate in the Festival at their own risk and are responsible for any damage they cause.

  6. 6. Prohibited Items and Activities

    1. The following items are prohibited within the Festival Area:
      • weapons or objects usable as weapons
      • fireworks, pyrotechnics, flares, or smoke devices
      • illegal drugs or narcotic substances
      • glass containers and hazardous materials
      • drones and unmanned aircraft
      • professional audio, video, or photographic equipment without accreditation
      • racist, extremist, vulgar, or offensive materials
    2. The following activities are prohibited:
      • violence, threats, harassment, or intimidation
      • promotion of political parties or movements
      • unauthorized sale or distribution of goods or materials
      • entering restricted areas or climbing structures
      • commercial recording without written consent
      • bringing animals, except assistance dogs
    3. 6.3 The Organizer reserves the right to assess the safety of any item and take appropriate measures, including refusal of entry or removal from the Festival Area.

  7. 7. Security Checks

    1. 7.1 Visitors agree to security checks, including inspection of bags and personal checks, upon entry or during the Festival.
    2. 7.2 Refusal to undergo a security check may result in denied entry or removal from the Festival Area without refund.

  8. 8. Health, Safety, and Emergency Situations

    1. 8.1 Visitors must move carefully and act responsibly, especially in crowded or uneven areas.
    2. 8.2 In the event of an emergency, evacuation, or fire alarm, visitors must follow instructions of the Organizer, security personnel, and emergency services.
    3. 8.3 Any injury, accident, or damage must be reported immediately to Festival staff.

  9. 9. Liability

    1. 9.1 The Organizer is not liable for damage to health or property unless caused intentionally or through gross negligence by the Organizer.
    2. 9.2 The Organizer is not responsible for lost, stolen, or damaged personal belongings.
    3. 9.3 Visitors are liable for any damage they cause to the Organizer or third parties.

  10. 10. Photography and Recordings

    1. 10.1 Audio, photo, and video recordings may be made in the Festival Area for promotional, documentary, and media purposes.
    2. 10.2 By entering the Festival Area, visitors grant the Organizer consent to capture and use their image, likeness, voice, or audiovisual recordings for promotional, documentary, and media purposes, in any media format, without territorial or time limitation and without entitlement to compensation, in accordance with applicable law.

  11. 11. Complaints

    1. 11.1 Complaints related to entry, services, or safety should be addressed on site where possible.
    2. 11.2 Written complaints may be submitted to the Organizer within 14 days after the Festival, including a clear description of the issue and relevant details.
    3. 11.3 Complaints submitted after this period may not be considered.

  12. 12. Final Provisions

    1. 12.1 The Organizer reserves the right to amend these Terms and Conditions when necessary. The version published on the official website at the time of ticket purchase shall be binding.
    2. 12.2 Matters not expressly regulated herein are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code.
    3. 12.3 These Terms and Conditions enter into force on 12th February, 2026.
    4. In case of discrepancy between language versions, the Czech version shall prevail.

  13. Organizer Details

    1. West Merge s.r.o. Company ID (IČO): 18034934 Registered office: Čeladná 409, 739 12 Čeladná, Czech Republic Commercial Register: Krajský soud v Ostravě, oddíl C, vložka 91758/KSOS